The right technology partner provides the services and solutions businesses need to deliver an enhanced customer experience.
Creating an experience w在这里 customers are treated with the highest regard, can make the difference between success and failure. Understanding what makes a stellar experience can help organisations choose the technology solutions they need to bring a really great customer experience to life. 人与人之间的Contact, objects and applications that deliver the right information, 给合适的人, at the right time makes all the difference. 没有这些Contact, customer interactions become generic, 信息可能是过时的, and important explanations for why things are the way they are, may not even be part of the discussion.
今天, 企业需要一个安全的, reliable company-wide network to ensure customer service providers have access to real-time information to deliver the experience customers expect.
What you will learn in this whitepaper:
• The customer experience is directly tied to business success
• A strategy that gives customers the experience they want is a winning strategy
• Connect everything to deliver a truly outstanding customer experience
伊莎贝尔Huitric
Cloud and Communications Program Marketing Director at Alcatel-Lucent EnterpriseCurrently Cloud and Communications Program Marketing Director at Alcatel-Lucent Enterprise, Isabelle has many years of experience in IT, 云, 电信, 数字营销, channel marketing and project management. Before this role as a Program Marketing Director for 服务, she provided marketing support for ALE 服务 and Professional 服务 business division. Other prior positions included Marketing and Communications director and Channel Marketing director in France and abroad.
Isabelle is passionate about new technologies. Along with her international work experiences in different marketing positions in IT, Cloud and Communications sectors, she enjoys exchanging ideas on market and industry trends as well as discussing enterprise challenges. She also has solid experience in building and sustaining customer relationships in complex international B2B situations.
Isabelle holds a Multimedia Project Manager degree from 巴黎的IIM (Institut of the Internet and Multimedia), 并获得行政管理学位, Economics and Social studies from the University of Brest.
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